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We charge an installation fee to cover the cost of getting the initial connection to you. Unlike cable and phone companies, we don’t already have a cable in your house into which we can plug our equipment, so there is a major cost for us of running a cable, mounting a wireless receiver, and having a technician perform the ~3 hour installation. The installation fee helps with those costs.

Additionally, an installation fee allows us to offer service without requiring a contract. Typically, DSL, cable, cellular, satellite, or other wireless services will make you sign a 2 year contract. Unless you read the fine print you might not know what you’re getting into. Most people aren’t usually excited about signing any kind of internet contract, so these companies will lure you in by offering “free” installation. Nothing is free and these companies know it more than anyone, so they hide the installation fee into your monthly payment by charging you equipment “rental fees” or even increase your monthly payment after a certain period. Usually in those cases these companies will claim your first 6 months were at a reduced promotional rate and then increase your bill by 70%-100%. So after 6 months the $35 a month “free installation” internet that you signed up for could turn into a $70 a month bill you never saw coming. Unfortunately, canceling isn’t going to be easy since you’re still on contract and doing so could result in several hundred dollars of early termination fees.

We try and avoid situations like those because it can get messy and confusing. We like to be able to sum up the terms of our service in a single sentence, not several pages of "legal speak” because we have nothing to hide. We have no extra fees, no contract, and the price on our package page is the price you’ll pay every month. The “Legacy Packages”, which were the packages we had when we first started service, were the same price for nearly 10 years until we introduced our new packages. So you can be confident we won’t raise our prices or charge you anything you weren’t expecting. Even with an installation fee, service with WiSpan usually ends up cheaper in the long run. We like to keep things simple, and the only thing you’ll be surprised with is fast and inexpensive internet.